Policies and Procedures
We will gladly prepare a written estimate if you desire. Please ask one of the staff at your visit or in advance.
All major credit cards are accepted. We do not accept checks or Care Credit.
A credit card may be required to schedule an appointment. Clients who cancel an appointment with less than 24 hours notice or clients who fail to show for their appointment may have their card charged the prevailing examination fee. Surgical no-show clients may be charged $150.
Per District of Columbia regulations, the hospital must register all dispensed controlled medications. A request may be made to the PDMP to obtain information on all covered substances dispensed to a patient visiting our hospital.
Unless requested otherwise you give us permission to post tasteful pictured of your pet, identified by pet name only, on our social media and website.
Please note that unless stated in writing, we will release your pet’s medical history to necessary veterinary / specialty hospitals when requested.
I am responsible and agree to pay in full the total charges for services rendered at the time of discharge and any fees incurred for collection of said charges. I understand that the fees are based on treatment deemed necessary at the time of exam, treatment, or admission and that any estimate is subject to changed based upon services provided.